1. Introduction

Welcome to Kolivri (“Company,” “we,” “us,” or “our”). These Terms of Use (“Terms”) govern your access to and use of the Kolivri website at kolivri.com (the “Site”) and any related services, including our AI-powered voice agent platform, CRM tools, and contact center solutions (collectively, the “Services”).

By accessing the Site or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Site or Services.

2. Eligibility

You must be at least 18 years old and have the legal authority to enter into a binding agreement to use the Services. If you are using the Services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

3. Description of Services

Kolivri provides an AI-powered voice agent and contact center platform that enables businesses to automate and manage phone calls, customer interactions, and related communication workflows. The Services may include:

• AI voice agents for inbound and outbound calls
• Call recording, transcription, and analytics
• CRM and contact management tools
• Campaign management and automation
• Integration with third-party services and telephony providers
• Knowledge base management

The specific features available to you depend on your subscription plan and configuration.

4. Account Registration

To use certain features of the Services, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information as needed
• Keep your login credentials confidential and not share them with third parties
• Notify us immediately of any unauthorized use of your account

You are responsible for all activity that occurs under your account.

5. Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Services to make unsolicited or illegal calls, including violations of telemarketing laws and regulations
• Transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable
• Impersonate any person or entity, or falsely represent your affiliation with a person or entity
• Interfere with or disrupt the Services or servers or networks connected to the Services
• Attempt to gain unauthorized access to any part of the Services, other accounts, or computer systems
• Use the Services to collect or store personal data of third parties without their consent and in violation of applicable data protection laws
• Use the Services in any manner that could damage, disable, overburden, or impair our infrastructure
• Reverse engineer, decompile, or disassemble any part of the Services

6. AI-Generated Content and Interactions

The Services use artificial intelligence to generate voice responses, text content, and automated interactions. You acknowledge that:

• AI-generated content may not always be accurate, complete, or appropriate for your specific use case
• You are responsible for reviewing and validating AI-generated outputs before relying on them for business decisions
• You must clearly disclose to callers when they are interacting with an AI agent where required by applicable law
• We do not guarantee specific outcomes or results from the use of AI features

7. Call Recording and Data

The Services may include call recording, transcription, and analytics features. You are solely responsible for:

• Complying with all applicable laws regarding call recording, including obtaining required consent from all parties to a recorded call
• Informing callers that their calls may be recorded and obtaining their consent where required
• Ensuring that your use of transcription and analytics features complies with applicable data protection and privacy laws

We process call data in accordance with our Privacy Policy.

8. Intellectual Property

The Services, including all content, features, functionality, software, and technology, are owned by Kolivri or its licensors and are protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Services without our prior written consent.

You retain ownership of any data, content, or materials that you upload or input into the Services (“Your Content”). By using the Services, you grant us a limited license to use Your Content solely for the purpose of providing and improving the Services.

9. Third-Party Services

The Services may integrate with or contain links to third-party services, including telephony providers, CRM systems, and cloud services. We are not responsible for the availability, accuracy, or content of such third-party services. Your use of third-party services is subject to their respective terms and policies.

10. Fees and Payment

Certain features of the Services require payment of fees. All fees are as set forth in your subscription agreement or as displayed on the Site at the time of purchase. Unless otherwise stated:

• Fees are quoted in the currency specified in your subscription agreement
• All fees are non-refundable except as expressly stated in these Terms or required by applicable law
• We reserve the right to modify pricing with reasonable advance notice

11. Termination

We may suspend or terminate your access to the Services at any time if you violate these Terms or for any other reason at our sole discretion, with or without notice. Upon termination, your right to use the Services will immediately cease. You may terminate your account at any time by contacting us.

12. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KOLIVRI AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO US DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

14. Indemnification

You agree to indemnify, defend, and hold harmless Kolivri and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Services, your violation of these Terms, or your violation of any rights of a third party.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Israel, without regard to its conflict of law provisions. Any disputes arising out of or related to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts located in Tel Aviv-Jaffa, Israel.

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time. If we make material changes, we will notify you by posting the updated Terms on the Site with a revised “Last Updated” date. Your continued use of the Services after such changes constitutes your acceptance of the updated Terms.

17. Contact Us

If you have any questions about these Terms, please contact us at:

• Email: support@kolivri.com
• Website: kolivri.com

Last Updated: April 28, 2026