Unifying Human and AI: A New Age for Workforce Management

Navigating the world of hybrid workforce management can be challenging. This post explores how various platforms like Assembled, NICE, Five9, and Kolivri aid in managing a blend of human and AI agents, focusing on AI workload management, human scheduling, and productivity measurement across both.

Powering AI Voice Agents: The Role of Large Language Models

Explore the role of large language models (LLMs) in powering AI voice agents, understanding customer intent, and generating coherent responses. Understand the difference between general-purpose and specialized models, and how platforms like Kolivri, Retell, and Voiceflow approach these challenges.